Tech support E-mail of the week

Oh, and it's only Monday. And 9:19AM:

User:

It doesn't work. What's going on? Please help me.
Thank you.

Staff:

Hello,
What are you having trouble with? Can be a little more specific so we can assist.

User:

Im trying to finish this report I have to turn into my class tonight, 
I am unsure how to mount the CPU? Can someone please come help me? 
I am told that John in 258 is the person to see about this.
Thank you.

What scares me the most is these are computer science students. Shouldn't people who major in computer science be fellow geeks? You'd think they'd be able to compose a well-written, descriptive E-mail which mentions an error message and what they were doing at the time. But noooo. "It doesn't work." Well, neither do our support services, with information like that. Please hang up and try your call again. }:)

Of course, later in the day, this came in:

Good afternoon,

Can someone please check the fountain printer? It seems to be 
giving us some sort of error message.

Okay, so at least this person told us that they're getting an error message. Is it really that hard to include the error message so we don't have to waste time answering "Uhh, could you please tell us what the error is?" Oh wait, of course it is!